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Job descriptionWhat you will do At Allianz we are looking for an UX specialist to work with us to reimagine the customer experience across the lifecycle of our portfolio; from sales, to support, to claims; to product renewal. You will work on initiatives that range from ideating a customer-centric proof-of-concept, to digging into the details of strategic products to transform them into something our customers love and need. You enjoy interacting with customers and partners, have your design ideas and assumptions tested, and using customer feedback and insights to create the best experiences for them while meeting product requirements and business needs.
Who you’ll work with You will be part of an innovative customer experience design team responsible for reimagining the way customers and partners interact with Allianz. Our team develops game-changing applications, solutions, and services.
- Identifying features that bring actual value to customers
- Collaborating on a global level with a variety of backgrounds in meetings and alignment sessions
- Conducting research (qualitative and quantitative methods, moderating) to answer problems
- Conducting requirement analyses with different stakeholders
- Communicating the research result with a presentation to stakeholders, Scrum master, Product owner and Engineer team, making sure to have some feedback from them
- Conducting and attending internal workshops
- Checking and observing for UX compliance, including the consistency of Allianz's brand system to the app.
- Increasing the usability of products and services by creating designs for interfaces
- Creating wireframes to be handed off to UI Designers based on data / research
- Min. Bachelor Degree with field of study : Communication or Product Design, UI/UX Design, digital/multimedia, information system, Psychology, or related fields
- Experience with UX Design/prototyping tools
- Ability to execute and analyze UX research
- Understand how to make research plan based on given problems
- Understand user-centric design principles and data-driven design strategies for Web and mobile applications
- Strong knowledge of graphic design and tools (is a plus)
- Fluent : English
Personality Trait :
- Focuses on people and prefers a fast-moving, changing environment
- Communicative and pro-active in personal contact
- A real team player and welcomes mutual feedback
- Creative and empathetic
- Problem-solving mindset with a 'then what' and 'why' mindset
- Data driven
In order to make a social contribution, we sponsor the Olympic and Paralympic Games and Formula E 2022. Join us and let's care for tomorrow.
Job Level: Professional Location: Jakarta, ID, 12980 Available until: Area of Expertise: IT & Tech Engineering Unit: Allianz Indonesia Employing Entity: PT. Asuransi Allianz Life Indonesia Job Type: Full-Time Remote Job: Hybrid working Employment Type: Permanent ID: 12051
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