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IT Service Delivery Office - Engineering and Technology

Shopee
Full Time
Jakarta
Posted Today
Job description

DepartmentEngineering and Technology LevelExperienced (Individual Contributor) LocationIndonesia - Jakarta

The Engineering and Technology team is at the core of the Shopee platform development. The team is made up of a group of passionate engineers from all over the world, striving to build the best systems with the most suitable technologies. Our engineers do not merely solve problems at hand; We build foundations for a long-lasting future. We don't limit ourselves on what we can or can't do; we take matters into our own hands even if it means drilling down to the bottom layer of the computing platform. Shopee's hyper-growing business scale has transformed the most "innocent" problems into huge technical challenges, and there is no better place to experience it first-hand if you love technologies as much as we do. Browse our Engineering and Technology team openings to see how you can make an impact with us.

Job Description:
  • Provide day-to-day technical support to end users and ensure the smooth running of computers, network devices and printers
  • Troubleshoot and resolve end user application issues, maintain and update technical support documentation
  • Handle asset management, maintain inventory and liaise with vendors
  • Maintain and monitor office network infrastructure, IT security and antivirus tools
  • Other duties include performing first level troubleshooting and support for scheduled server backups, system monitoring and reports
Requirements:
  • Willing to be placed in Shopee Office
  • Able to communicate in English to facilitate discussin acrrss stakeholders
  • Diploma or degree in Computer Sciences, Information Technology or a related field preferred
  • Minimum 3 years of relevant experience operating in a similar role
  • In-depth knowledge of computer hardware, software, and OS (Windows and macOS)
  • Understanding of TCP/IP, IP addressing and LAN technology including switching and routing fundamentals
  • Hands-on experience in Windows server administration and basic knowledge in Linux server administration is a plus
  • Professional Qualification - Microsoft Certified/CCNA is a plus
  • Knowledge of basic setup and configuration of Cisco devices such as firewall, switch, IP phones, wireless controller and access points is a plus
  • Competent at documenting standard operating procedures and knowledge articles
  • Ability to cover after-office hours and weekend support if there are any infrastructure issues or activities
  • Have Initiative, enthusiasm and willingness to learn in a fluid and fast-paced environment
  • Passionate in IT technology and wants to make a difference with technology solutions
  • Good interpersonal and communication skills to interact effectively at all levels
  • Strong analytical and troubleshooting skills

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