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PT Gamertogamer Global Group
Provide troubleshooting assistance for customer orders, account status and relevant problems;
Provide data and guides to help the business development team;
Develop and monitor key performance indicators;
Stay up-to-date with new product and feature launches;
Review pending orders and specific customers requests to ensure excellent customer service and customer experience;
Suggest sales and other departments process improvements.
Proven work experience as a Customer Service Manager min 3 years working experience ;
Experience in establishing SOP & work flow for operation team;
Fluent in English (bonus will be mandarin);
If have experience in ISO application would be great;
Hands on experience with CRM systems (Freshdesh or Zendesk);
In-depth understanding of sales principles and customer service practices;
Excellent communication skills;
Analytical and multitasking skills;
Teamwork and motivational skills;
Able to work at BSD, South Tangerang.
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