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IT Support Manager

Full Time
Posted Today
Job description
Company Description

Cermati is a financial technology (fintech) startup based in Indonesia. Cermati simplifies the process of finding and applying for financial product by bringing everything online so people can shop around for financial products online and can apply online without having to physically visit a bank.

Our team hailed from Silicon Valley Tech companies such as Google, Microsoft, LinkedIn and Sofi as well as Indonesian startups such as Doku, Touchten. We have graduates from well known universities such as Universitas Indonesia, ITB, Stanford, University of Washington, Cornell and many others. We are building a company with the same culture of openness, transparency, drive and meritocracy as Silicon Valley companies. Join us in our cause to build a world class fintech company in Indonesia.

Job Description

As an IT Support Manager, you will be leading, managing, and guiding the IT support team in the day-to-day administration, management of all servers & network infrastructure. You may also lead in IT budget planning and IT vendor management, such as in the areas of hardware, software, ISP, and call centers.

  • Unblock us from IT problems so our productivity doesn't fall due to things such as: internet down, issue in VOIP, laptop is slow, printer doesn't work, access door is not working, etc.
  • Automate things that can be automated, for example: if one internet provider is down, setup a failover to another internet provider automatically.
  • Manage a team of IT support and mentor them with best practices.
  • Manage inventories of IT asset, peripherals, software license keys, etc, and routinely plan for asset renewals.
  • Help research on things to buy to improve our IT and explain why the cost will outweigh its benefits.
  • Make sure our call centers always work and continually improve its availability.
  • Make sure your team is happy, motivated, and productive by maintaining appropriate KPI system.
  • Monitor, measure, and evaluate IT team KPI and regularly report it to management.
  • Build relationships and work well with stakeholders to understand where the business and IT are going so that the team priorities and efforts align with business needs.

  • At least 5 years of experience working in IT operations / IT support and has previously managed team members.
  • Analytical troubleshooter. You may not have the answer, but you want to and know how to find it.
  • Experience with supporting Windows-based system, as well as OS X and a good understanding of Linux.
  • Understand how to use terminal and scripting on Linux and know how to build Linux kernel.
  • Understand how to setup and configure Mikrotik, router OS, Tomato or something similar.
  • Has an extensive experience setting up and configuring Elastix, Asterix, FreePBX.
  • Has a high level understanding on how the internet works (HTTP, DNS, IP, Server-client interaction, etc)
  • Proven record of good mentorship and leadership in delivering high quality projects
  • Have Knowledge on VOIP / IT PBX
  • Ready for any challenges and able to work with minimum supervision

Preferred Qualifications (Not required but nice to have):

  • Have knowledge on access door and CCTV.
  • Experience setting up call center.
  • Experience dealing with telco and ISP like telkom, telkomsel, indosat, biznet, etc
  • Have connection with telco and ISP like telkom, telkomsel, indosat, biznet, etc
  • Proficiency in, at least, one programming language such as Java, PHP, Javascript, Python, Ruby, Rust, Go, Haskell
  • Experience with OpenBTS