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Guest Service Center Agent

Mandarin Oriental Hotel Group
Full Time
Posted Today
Job description
Position: Guest Service Center Agent (Full time #530447)
Property / Office: Mandarin Oriental, Jakarta
Location: Jakarta, Indonesia

Duties and Responsibilities

  • Report directly to the Guest Service Centre Manager.
  • To ensure customer satisfaction from arrival to departure in accordance with Mandarin Oriental Hotel Group standards and procedures manual and the Legendary Quality Experience.
  • Answer hotel’s main telephone number and connect guests and colleagues to the correct telephone extension.
  • Pass on requests in a timely and accurate manner to appropriate colleagues.
  • To ensure and maintain a very high standard of personal hygiene, behavior and grooming standards of colleagues.
  • To ensure that all health and safety company standards are maintained and carried out at all times. They must be monitored regularly to assist in scoring 100% on the MOHG health and safety audit.
  • Anticipate and recognize individual guest needs.
  • Take restaurant reservations during the restaurant’s non-operating hours.
  • Must be able to remain calm and communicate clearly with Guests, Management and colleagues in the event of an emergency.
  • Operate the Guest Service Centre as the main command centre in the event of an emergency.
  • To handle all guest complaints and comments relating to the department tactfully.


  • 1 years Guest Service Centre experience in a luxury hotel.
  • Excellent knowledge of computers and systems.
  • Successful problem solving skills.
  • Excellent ability to communicate written and spoken English and Indonesian.
  • Outgoing and enthusiastic personality.
  • Excellent overall communication and organization skills.
  • Ability to multi-task and work under pressure.
  • Ability to stand for extended periods of time.
  • The ability to work well in a team environment.
  • Be a self-motivator and motivator of others.
  • Be able to consistently delight and satisfy our guest.

Advertised: 14 Jul 2022 SE Asia Standard Time
Applications close: 30 Sep 2022 SE Asia Standard Time

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