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GO-JEK
Full Time
Posted Today
Job description
We are looking for a competent Account Manager to find business opportunities and manage customer relationships in the F&B and Retail industry in East Indonesia Area. You’ll be directly responsible for the preservation and expansion of our key customer base.
The ideal candidate will be a candidate who has experience in customer service and sales. We expect you to be a reliable professional, who is able to balance customer orientation and a results-driven approach. Your overarching goal is to identify opportunities with prospects and new clients and build them into profitable long-term relationships.

What You Will Do

    • Be a consultant to our merchant and provide the best course of action to resolve merchant issues and inquiries.
    • Build strong, long-term relationships with key merchants
    • Collect merchants’ feedback to improve customer experience
    • Upselling for premium features
    • Maintain and report renewal progress and upselling results on a regular basis and suggest improvements
    • Cross-collaboration with different teams to drive initiatives

What You Will Need

    • Strong analytical and planning skills, familiar with Excel
    • Excellent time management and problem-solving skills
    • Superior verbal and written communication skills in both English and Indonesian
    • At least 2 years working experience handling key accounts
The Customer Success Team is a family of 40+ individuals based in Jakarta, Sumatra, Bali, Medan, and other cities in Indonesia. We consistently maintain relationships with our merchant partners in Indonesia. We also work to improve the merchant-partner experience by collaborating with the product team on innovation and integration with the rest of the Gojek ecosystem. Internally, we promote a culture of sales excellence, learning, and guided career growth. We advocate sustainable practices, innovation, and working smart more so than working hard. We aim to be a world-class organization, implementing world-class solutions, with world-class consultants leading the way. Our portfolio of products includes merchant-facing solutions that enable our subscribed merchant-partners to sell their goods and services both online and offline. Southeast Asia is a highly dynamic market, where products have to react promptly to market trends and shifts, and where product managers and business leads need the flexibility to experiment and iterate fast. With that in mind, from an engineering perspective, our challenges are to evolve a general platform for e-commerce that is sufficiently versatile to support rapid product iterations across multiple products and scale up to an ever-growing user base. To tackle these challenges, we have adopted event-driven architectural patterns in our product designs, as well as agile practices across all our day-to-day processes. This COVID era has been hard on all of us. Off-hours, we are doing our best to stay in touch and continue to bond through fun online activities. Once COVID is over, we are looking forward to resuming our regular team-wide social activities such as dinner-and-drinks evenings and team off-sites.
About Gojek

Gojek is a Super App. It is one app for ordering food, commuting, digital payments, shopping, hyper-local delivery, and a dozen other products. We are Indonesia’s first decacorn. We are also the only Southeast Asian startup to be part of Fortune's list of 'Companies That Changed The World.'
Our Mission:
To create and scale positive socio-economic impact for our customers, driver-partners, business, and MSMEs.
As of 2018, Gojek processed more than $9 billion in annualized gross transaction value across all markets where it operates - in Singapore, Vietnam, and Indonesia. We have the largest food delivery product in Asia (outside of China) and is the largest payments wallet in Southeast Asia.
Gojek contributed IDR 249 T to the Indonesian economy (equivalent to 2% of Indonesia's GDP in 2020). As of Q1 2021, the Gojek App witnessed over 190mn downloads by customers. The platform has over 2mn Driver Partners & ~900000 Merchant Partners across SEA.
About GoTo Financial

GoTo Financial brings secure, reliable, and user-friendly financial solutions to over 55 million monthly active users, more than 14 million merchants, and over 2.5 million driver-partners eager to benefit from the digital economy in the GoTo ecosystem.
GoTo Financial’s consumer services include GoPay, GoPayLater, and other financial services. We also serve businesses of all sizes through leading payment gateway Midtrans, Indonesia’s largest cloud POS network Moka and GoKasir. We also have the all-in-one merchant solution GoBiz, GoBiz Plus, GoStore, and Selly - available in Indonesia and Southeast Asia.
Gojek and GoTo Financial are committed to building a diverse and inclusive workplace and are equal opportunity employers. We do not discriminate on the basis of race, religion, national origin, gender, gender identity, sexual orientation, disability, age, education status, or any other legally protected status.

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